Reference

How tuna178 Handles Your Personal Information

Your account details, wallet connections and session data are handled with care — this page explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectedDANA, OVO, GoPay wallet privacy coveredYour access rights outlinedData retention explainedContact path for requests

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Knowing the mechanics behind your data matters as much as reading the policy itself. Here is how the four main areas — security, cookies, retention and account access — actually work on tuna178 so you can make an informed decision about your account.

Account Security and Encryption

Your login credentials and wallet links to DANA, OVO and GoPay are encrypted in transit using SSL. Account access uses OTP verification on your registered mobile number, so changes cannot go through without your confirmation.

Cookies and Session Tracking

We use session cookies to keep you logged in during a single visit and analytics cookies to see how the lobby loads on your device.

How Long We Keep Your Data

Active account data is retained while your account is open. If you close your account, non-essential data is removed on a schedule consistent with Indonesian data-handling obligations.

Your Right to Access and Correct

You can request a full export of your stored data or ask us to correct any record that is wrong. Requests go through the support channels above.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we hold on your account, or want to submit a data correction or deletion request? Our support team handles privacy queries directly — reach us through live chat, email or our in-app help desk. We aim to acknowledge your request within one business day and resolve it as quickly as your case allows.

What We Collect and Why It Matters

tuna178 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with tuna178, we collect the information needed to run your account securely — your registered name, email address, mobile number, and the wallet details you connect, whether that is DANA, OVO or GoPay. We also collect session data: login timestamps, device

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type, and IP address. This lets us detect unusual activity and keep your account accessible only to you. Payment data tied to DANA, OVO and GoPay transactions is processed to confirm deposits and route withdrawals correctly — we do not store full wallet credentials on our
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side. We may collect browsing behaviour within the platform to improve how the lobby loads on your device. None of this data is sold to third parties. Data is shared only with service partners directly involved in running your account — payment processors, security services and
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fraud detection tools. All sharing happens under data-processing agreements that restrict how partners use your information. Where local law in Indonesia requires us to respond to lawful data requests from authorities, we comply within the bounds of that law. You can request a copy of your
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stored data, ask us to correct inaccurate records, or ask for deletion of non-essential data by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how tuna178 handles personal data. If your question is not covered here, use live chat or email to reach our team directly.

We collect your name, email, mobile number and the wallet you connect — DANA, OVO or GoPay. We also log your device type and login timestamps to protect your account from unauthorised access.

Only with service partners needed to run your account — payment processors for DANA, OVO and GoPay, and security or fraud detection tools. All partners operate under data agreements that limit how they use your information.

Contact us via live chat or email and ask for a data export. We will verify your identity against your registered account details before sending the export to your registered email address.

Yes. Submit a deletion request through live chat or email. Non-essential data is removed on confirmation. Financial transaction records linked to DANA, OVO or GoPay may be retained where Indonesian financial regulations require it.

Wallet details are encrypted in transit via SSL and used only to process your deposits and withdrawals. We do not store full wallet credentials on our servers after a transaction is confirmed.

We use session cookies for login continuity and analytics cookies to improve how the lobby loads on your device. You can clear or block cookies in your browser settings at any time, though doing so will end your active session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How tuna178 Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Reach Us About Your Data

Your Privacy Policy Questions, Answered

01 What personal data does tuna178 collect when I open an account?

02 Does tuna178 share my data with anyone outside the platform?

03 How do I request a copy of the data tuna178 holds on me?

04 Can I ask tuna178 to delete my account data?

05 How does tuna178 protect my wallet information for DANA, OVO and GoPay?

06 Does tuna178 use cookies, and can I turn them off?

Privacy Policy

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