Reference

The Terms That Run Your Account

This page sets out the rules we both play by at tuna178 — how your account works, how deposits through DANA, OVO and GoPay are handled, and what happens if something needs sorting. Availability depends on local law and eligible regions.

Account rulesDeposit & withdrawal termsData handlingSupport contacts
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tuna178 The Terms That Run Your Account
REACH US

Where to Ask About the Terms

If anything in this page reads unclear, or if you want to check how a rule applies to your account, get in touch. We answer in English and Indonesian-friendly plain terms over live chat and email, and we treat every query as a start point to fix the issue, not deflect it.

Team online

Live Chat

Head to the support bubble in the lobby for a direct line. We pick up most questions here and it is the fastest route when a term is confusing you.

Email

Send us your question in full and we reply with a plain breakdown of the term involved. Attach screenshots if a transaction is part of the issue.

Account Help

For wallet verification or access hiccups, the help desk inside your account walks you through the exact step before anyone else gets involved.

HOW WE HANDLE IT

Data, Cookies and Your Account

We keep the data you give us to what the account needs, and we hold it only as long as the platform runs or the law requires. Cookies keep your session stable so your wallet and balance load without you logging in again. If you want a change, from a correction to a full close, you ask and we action it through the support channel you prefer.

Data Handling

We store only what running the account needs — name, e-wallet link, balance records. Nothing extra is collected without a reason you can see on request.

Cookies

Session cookies hold your login state across DANA, OVO and GoPay checkouts, so deposits do not make you re-enter details every visit to the lobby.

Account Security

Your account sits behind the OTP on your own device. Keep that number private; we will never ask for your PIN or password over chat.

Retention

Records stay on file while the account is active and for a reasonable period after closing, then drop off. Ask us and we tell you what is held.

Terms Questions Players Ask

A few of the points that come up most when players read this page. If yours is not here, the support channels above will sort it.

No. Deposits must come from a wallet in your own name, because withdrawals only return to an account you control. Borrowing a wallet can hold a payout.

Just what the account needs — your name, linked wallet, and balance records tied to DANA, OVO or GoPay. You can ask us to list everything at any time.

Message support and state you want it closed. We confirm the request, release any payable balance through your verified wallet, and switch access off.

We update them when the platform or local law shifts. A new version is published here, and you decide whether to keep playing under it or walk away.

Flag it to live chat with the transaction reference. We review the records on our side and correct any mistake before it affects your next withdrawal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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